Terms of Service

By accessing or using any services provided by Ricord AI, Inc. (“Ricord,” “we,” “us,” or “our”), including the Ricord website, dashboard, proxy service, MCP server, SDK, API, and any related tools or documentation (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you must not access or use the Service.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website with a new “Last Updated” date. Your continued use of the Service after such changes constitutes acceptance of the revised Terms.

Ricord is an AI knowledge platform that automatically extracts, stores, organizes, and retrieves knowledge from AI conversations. The Service includes, but is not limited to:

• A proxy service that intercepts AI conversations to extract and store knowledge
• An MCP (Model Context Protocol) server for knowledge retrieval and injection
• SDKs and plugins for integrating Ricord into third-party tools and workflows
• A web dashboard for managing knowledge, collections, and account settings
• APIs for programmatic access to knowledge storage and retrieval
• Auto-injection of stored knowledge into future AI conversations
• Self-correction and confidence scoring mechanisms for stored knowledge

To use the Service, you must create an account. By registering, you represent and warrant that:

• You are at least 18 years of age
• All information you provide is accurate, current, and complete
• You will maintain and promptly update your account information
• You are responsible for maintaining the confidentiality of your account credentials, including API keys, tokens, and passwords
• You are responsible for all activity that occurs under your account
• You will immediately notify Ricord of any unauthorized use of your account

Ricord reserves the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

Ricord offers the following subscription tiers:

• Free— Limited access at no cost
• Pro— $49 per month
• Team— $299 per month
• Enterprise— Custom pricing

Usage beyond your plan’s included allocation is billed on a credit-based overage system. Credit costs and overage rates are published on the Ricord pricing page and may be updated from time to time.

Paid subscriptions automatically renew at the end of each billing cycle unless canceled before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods, unused credits, or prepaid amounts, except where required by applicable law.

Ricord reserves the right to change pricing with 30 days’ notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

THIS SECTION CONTAINS IMPORTANT DISCLAIMERS REGARDING THE KNOWLEDGE EXTRACTION AND STORAGE FEATURES OF THE SERVICE. PLEASE READ IT CAREFULLY.

You acknowledge and agree that:

• Ricord automatically extracts knowledge from your AI conversations. This extraction is performed by automated systems and artificial intelligence, not by human review.
• Extracted knowledge may be inaccurate, incomplete, outdated, misleading, or entirely wrong. Automated extraction is inherently imperfect and may misinterpret, omit, or fabricate information.
• Ricord makes NO guarantee, representation, or warranty regarding the accuracy, completeness, reliability, timeliness, or fitness for any particular purpose of any knowledge extracted, stored, or retrieved through the Service.
• You are solely responsible for independently verifying any knowledge before relying on it for any purpose, including but not limited to business decisions, technical implementations, medical decisions, legal matters, financial decisions, or any other consequential action.
• Ricord is NOT liable for any decisions, actions, outcomes, losses, damages, or consequences of any kind that result from your reliance on knowledge stored in or retrieved from the Service.
• The auto-injection of stored knowledge into future AI conversations may affect AI responses in unpredictable ways, including introducing inaccurate or outdated information into those conversations. You accept this risk by using the Service.
• Self-correction mechanisms within the Service are provided on a best-effort basis only. They may not detect or correct all errors, inaccuracies, or outdated information in your stored knowledge.
• Confidence scores assigned to stored knowledge are statistical estimates only and do not constitute a guarantee or representation of accuracy.
• Knowledge entries may be modified, merged, superseded, or deleted by the system’s automated processes without prior notice.

You retain all ownership rights in and to the data you submit to the Service, including your AI conversations, extracted knowledge, and any other content (“Your Data”).

By using the Service, you grant Ricord a non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and display Your Data solely for the purpose of providing, maintaining, and improving the Service. This license terminates when you delete Your Data or close your account, subject to reasonable backup and archival periods.

You may export or delete Your Data at any time through the Service’s dashboard or API. Upon account termination, Your Data will be deleted in accordance with Section 12 of these Terms.

Ricord will not sell, rent, or share Your Data with third parties for their own marketing or advertising purposes. Ricord may share aggregated, anonymized, and de-identified data that cannot reasonably be used to identify you.

The Service, including its software, design, documentation, trademarks, logos, and all related intellectual property, is owned by Ricord AI, Inc. and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Service beyond the limited right to use it in accordance with these Terms.

You retain all intellectual property rights in your content and data. Ricord claims no ownership over Your Data.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Store, transmit, or process any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
• Attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of the Service
• Share, transfer, or sublicense your account credentials or API keys to any third party
• Circumvent, disable, or interfere with any security, rate-limiting, or access-control features of the Service
• Use the Service to build a competing product or service, or systematically scrape or extract data from the Service for commercial purposes
• Introduce any malware, viruses, or malicious code into the Service
• Abuse rate limits, API quotas, or resource allocations, or engage in any activity that degrades the Service for other users
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Use the Service to store or process data subject to specific regulatory requirements (e.g., HIPAA-protected health information, payment card data subject to PCI DSS) unless Ricord has expressly agreed in writing to support such use

Ricord reserves the right to investigate and take appropriate action against any violations of this section, including suspension or termination of your account and cooperation with law enforcement authorities.

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

Without limiting the foregoing, Ricord does not warrant that:

• The Service will be uninterrupted, timely, secure, or error-free
• Knowledge extraction will be accurate, complete, or reliable
• Auto-injection of knowledge into AI conversations will improve, enhance, or otherwise positively affect AI responses
• Self-correction mechanisms will detect or fix all errors in stored knowledge
• Confidence scores will accurately reflect the reliability of stored knowledge
• Your Data will not be lost, corrupted, or inadvertently deleted
• The Service will meet your specific requirements or expectations
• Any errors or defects in the Service will be corrected
• Third-party AI providers integrated with the Service will operate as expected or remain available

You use the Service at your own risk. You are solely responsible for any damage to your systems, loss of data, or other harm that results from your use of the Service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL RICORD AI, INC., ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of data, profits, revenue, or business opportunities
• Cost of procurement of substitute goods or services
• Business interruption or loss of goodwill
• Damages arising from decisions, actions, or outcomes based on knowledge extracted, stored, or retrieved through the Service
• Damages arising from AI responses influenced, altered, or degraded by auto-injected knowledge
• Damages arising from the actions, omissions, outages, or failures of third-party AI providers
• Damages arising from data breaches, unauthorized access, or security incidents at third-party providers
• Any other damages, however caused, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory

RICORD’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES ACTUALLY PAID BY YOU TO RICORD DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY FEES, RICORD’S TOTAL LIABILITY SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100.00).

The limitations in this section apply even if Ricord has been advised of the possibility of such damages and even if any limited remedy set forth herein is found to have failed its essential purpose. Some jurisdictions do not allow the exclusion or limitation of certain damages, so these limitations may not apply to you to the extent prohibited by applicable law.

You agree to indemnify, defend, and hold harmless Ricord AI, Inc., its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any applicable law, regulation, or third-party right
• Any content or data you submit, store, or transmit through the Service
• Any claim by a third party arising from your use of knowledge stored in or retrieved from the Service
• Any decisions, actions, or outcomes resulting from your reliance on the Service

Either party may terminate these Terms at any time. You may terminate by closing your account through the dashboard or by contacting us at legal@ricord.ai. Ricord may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to access and use the Service will cease immediately
• You may request an export of Your Data within 30 days of termination
• Your Data will be permanently deleted 30 days after termination, unless a longer retention period is required by law
• Any outstanding fees or overage charges remain due and payable

Sections 5, 6, 7, 9, 10, 11, 13, and 16 shall survive termination of these Terms.

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Wilmington, Delaware. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST RICORD.

Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law provisions.

Exceptions to Arbitration. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement or misappropriation of intellectual property rights.

Ricord shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond Ricord’s reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet or telecommunications outages, third-party service provider failures, cyberattacks, or labor disputes.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Ricord AI, Inc. with respect to the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and Ricord relating to the Service.

No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Ricord’s failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

If you have any questions about these Terms, please contact us at: